Refund and Exchange Policy

Made to Measure. Crafted to Last.

At Samra Salwa, every piece is a reflection of refined craftsmanship, created with meticulous care, custom fit, and timeless elegance. Because our garments are made-to-order—cut, sewn, and finished according to your specific measurements, fabric choices, and design preferences—we are unable to accommodate refunds, exchanges, or cancellations once an order has been confirmed.

Why We Do Not Offer Refunds

Each order involves:

• Tailored Precision: Our silhouettes are custom-crafted to your sizing and personal preferences.
• Premium Materials: We source only high-quality fabrics and trims, selected exclusively for your piece.
• Dedicated Craftsmanship: Our skilled artisans devote weeks of detailed work to perfect every drape, embellishment, and seam.
• Creative Commitment: From design consultation to final production, significant time, labor, and creative energy are invested into each garment.

Because of this highly personalized and labor-intensive process, we require a non-refundable advance payment at the time of booking to initiate production and secure materials.

Client Responsibility

We encourage you to place an order only when you are fully confident in the design, measurements, and delivery timeline. Our team is always available to guide you through fabric options, styling, and sizing before you confirm your order.

Need Assistance?

If you have any questions or require clarity before placing your order, our customer care team is here to help you with personalized support.

📧 Email: support@samrasalwa.com
📞 Call/WhatsApp: +92-341-0183111

Thank you for trusting Samra Salwa—where every garment is more than clothing; it’s a commitment to beauty, grace, and enduring craftsmanship.