Privacy Policy
At Samra Salwa, your privacy and trust are at the heart of everything we do. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase through our official website. If you have any questions or concerns, we’re here to assist you.
1. Consent
By accessing and using our website, you consent to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect limited and essential information to provide you with a seamless and secure shopping experience:
- Personal Information – Name, email address, phone number, billing and shipping addresses, and payment details provided during purchases or account creation.
- Device Information – IP address, browser details, time zone, and website usage patterns through cookies, log files, and analytics tools.
- Communication Data – Information you share with us when contacting our customer support or engaging with us directly.
- Order Details – Purchase history, delivery information, and payment confirmation used for order processing and customer care.
3. How We Use Your Information
Your information is used to:
- Deliver and manage your orders
- Enhance and personalize your shopping experience
- Provide updates, promotions, and customer service
- Maintain website functionality and security
- Comply with legal and regulatory obligations
4. Cookies & Tracking Technologies
Our website utilizes cookies and similar technologies to enhance performance, analyze visitor behavior, and offer personalized content. You may adjust your browser settings to manage cookie preferences. For a detailed guide, visit All About Cookies.
5. Sharing of Information
We do not sell your personal data. We may share information only with:
- Trusted service providers – Including secure payment gateways, logistics partners, and web analytics tools like Google Analytics.
- Legal authorities – Where disclosure is required by law or legal process.
To opt out of Google Analytics tracking, you may visit this link.
6. Your Rights (GDPR Compliance)
If you are a resident of the EU/EEA, you have the following rights under the GDPR:
- Access – Request access to your personal data
- Rectification – Correct incomplete or inaccurate data
- Erasure – Request deletion under specific conditions
- Restriction – Limit how we use your data
- Objection – Opt-out of certain types of processing
- Portability – Request your data in a portable format
To exercise any of these rights, please contact us at: info@samrasalwa.com
7. CCPA & GDPR – Do Not Sell My Personal Data
We fully respect your right to privacy and do not sell personal information to third parties. You may opt out of promotional communications at any time by clicking the “Unsubscribe” link in our emails or adjusting your account preferences.
8. Children’s Privacy
We do not knowingly collect or process information from individuals under the age of 13. If you believe a minor has submitted personal data, please contact us so we can promptly remove it.
9. Policy Updates
This Privacy Policy may be updated from time to time to reflect legal or operational changes. We encourage you to review it periodically.
10. Contact Us
For any questions regarding your privacy, please reach out to us:
Email: info@samrasalwa.com
Address: Samra Salwa Studio, [Insert Address Here]
